Terry Weaver’s 14th annual Amenity Community Excellence in Selling (ACES) Conference is officially underway at the Marriott Resort in Hilton Head, S.C. Although the economy has affected attendance (no surprise there), the overall mood of the event is positive. ACES attendees are traditionally focused on knowledge sharing and networking – never has this been more relevant [...]

Read the rest of ACES 2009 – Preparing for the recovery

While Customer Relationship Management (CRM) is a fairly generic concept of information capture for customer service, every industry implements it in a way tailored to their unique needs. However, commercial and residential real estate hasn’t unlocked the code on leveraging CRM in a way that provides buyers and sellers a common platform for exchanging sales [...]

Read the rest of Interactive CRM gets real (estate)

One of the key concerns that every real estate developer is battling in today’s market reality is optimizing the effectiveness of their sales teams. Although the current climate is challenging and everyone looks forward to better days ahead, the fact is that a focus on better tools and process should be a factor in any [...]

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I just ended three days at this year’s Real Estate Connect show in San Francisco. This is my third year at Connect and it’s impressive how much the event has grown and how the audience is evolving. The Inman News crowd is mainly rooted in general brokerage real estate but they continue to tap into high [...]

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More and more of today’s consumers are demanding higher speed bandwidth in their daily lives and hoteliers are tapping into the trend. In fact, a growing number of business travelers base their hotel decisions on bandwidth speed and price. Recently, I spent a few nights at the InterContinental in San Francisco (great architecture, superior service [...]

Read the rest of Bandwidth – the New Amenity